Where is it?
You get a tracking number by email as soon as your parcel is labelled. Orders are packed in 1–2 business days and transit is typically 5–10 business days.
No tracking email?
Check the spam folder first — shipping notifications land there more often than anything else. If it is not there, email haunta.shop@gmail.com with your order number and we will resend it.
Tracking has not moved in a few days
This is normal mid-route, especially when a parcel is crossing a border. If it has been static for more than seven days, email us and we will chase the carrier.
It says delivered and it is not here
Check with neighbours and any safe place first, then email us. If you added Shipping Protection at checkout we ship a replacement immediately, without waiting for a carrier investigation.